Customer Support Executive
Graduate, Any Graduation Degree
30 Aug 2020
- INBOUND CUSTOMER SERVICE
- computer knowledge
- Problem Solving
MME is currently searching for an enthusiastic, and motivated Customer Service Executive to join our growing team! As a new team, we value a “roll up your sleeves” spirit, a desire to jump in to solve problems and frequent, open communication. A successful candidate will have exceptional organization and communication skills, a passion for process improvement and the desire to influence customer retention and sales growth.
- Manage large amounts of incoming calls
- Generate sales leads by collecting basic information and transferring profiles to the Counselling Department
- Need to have a generic knowledge about the company’s website, mobile application and the countries / universities / courses that MME has in its database.
- Identify and assess students’ needs to achieve ultimate satisfactionBuild sustainable relationships and trust with student profiles through highly effective and interactive communications
- Provide accurate, valid and complete information by using the right methods and tools
- Need to be well-trained with all the in-house IT platforms at MME to increase student satisfaction
- Handle student complaints, provide appropriate solutions and alternatives within the time limits, follow-up to ensure the solution provided is effective.
- Maintain records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies as stated in the SOP of the company
- Take the extra mile to engage with students in order to ensure that the student is absolutely content with the services provided by MME
- Creates back up files for all data.
- Report back to the Branch Manager on a regular basis with regards to work progress
Manage My Education
Full Time (Regular Employee)
Posted on 30 Jul 2019
Managed by Manage My Education
MME’s prime aim is to make international education an easily accessible reality for everyone. We inspire every student to be a dependable individual in the society who would bring some bits of their encounters back home, that they have procured from their undertakings in developed societies abroad.
Number of Interviews: 1
Number of HR Interactions: 1